What could a trustful relationship between a business user and the digital assistant look like in practice?
One of the guiding design principles for intelligent systems is to empower end users. If we want people to trust machines, we must share information about the underlying models and the reasoning behind the results of algorithms.This is even more vital for business applications, when users are held accountable for every decision they make.
It’s widely accepted that intelligent systems must come with a certain level of transparency. There’s even a new term for it: explainable AI. But, that’s just the beginning. As designers, we need to ask ourselves how explainable AI is tied to user interaction. What do we need to think about when we explain the results and recommendations that come from built-in intelligence? And how can we make it a seamless experience that feels natural to users?
It is a common misconception that artificial intelligence inevitably means 100% automation. Movie producers would have us believe that AI is going to control absolutely everything — a Skynet scenario à la Terminator. So, if you design and implement an AI system, should you fear this or just ignore it? Is there a roadmap for intelligent automation of a specific system?
So what I am doing at SAP? I can not share everything, but may be a part of it…
Currently I am lucky to work as a UX designer on such an interesting topic as User Experience for Artificial Intelligence. As Google’s designer Josh Lovejoy mentions in Method podcast, there is currently nobody who can seriously claim he is an expert in UX for AI.
Indeed it is a very new field, so I start writing to share my thoughts, raise my questions and get into discussion with the community.
How does machine learning impact the user interface (UI)? Should I explicitly surface the system intelligence? How much should I explain? What is the feedback loop and when it is important? Are there any UI patterns I can follow?
I try to answer all these questions in my first article on the topic.
As my son started playing this chess tournament last year I was used to go through this charming retro page to look up the results on this page. It was build with Microsoft FrontPage 10 years ago. Its nice blue (#0000ff) background and a yellow (#00ffff) text were almost OK. What I could not resist was a constantly running line (remember MARQUEE tag?) …
Finally I decided to make a world a little bit better and built a new version of it with Google Material Design.
It seems that one husband and three kids are not enough. Svetlana starts her own photography business. So how can you support your wife in this case? Take over the kids for a weekend? Wash the dishes? Shopping? No, you create a website for her, of course!
Just to remind myself that there were other days than the last rainy week.